Measures are a core component of holistic business management. While quantitative measures are not appropriate for all business activities, performance metrics and key performance indicators (KPIs) are an increasingly critical part of optimizing the legal function. This topic consistently arises in our annual review of law department trends.
Developing a standard sets of metrics and KPIs has been elusive for legal business managers. This TrendView™ Report presents some of the latest thinking related to performance-based management, including a compilation of more than 100 metrics developed from multiple industry sources.
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