Business process management (BPM)- sometimes also referred to as “workflow”—is a powerful tool for law firms to improve operational efficiency, resource utilization and client satisfaction. BPM is a process improvement related solution, and a technology enabled solution. We advise our clients to consider both aspects as critical factors in achieving success in their BPM initiatives.

In this TrendView™ report, we discuss our guiding principles for successfully implementing legal BPM. We focus on law firm directed solutions (although find equal applicability to the corporate law department scenario.) By taking a well-informed, structured approach to their projects, firms can more quickly realize returns on their BPM investment, and achieve satisfaction with users, clients and the technology management committee.

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