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The Challenges of ECM Adoption

The Challenges of ECM Adoption
Ease of use and the “user experience” are among the most important and impactful topics for both solution providers and end users in ECM. The prevailing thought is that a user experience that is more seamless and less disruptive to human work processes will lead to higher rates of adoption by users and inclusion of content. Our research demonstrates clear adoption challenges to ECM, and so a dissonance emerges when comparing sentiments against achieved functional competencies.
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Legal Metrics: Defining Success Beyond Spend Management

Legal Metrics: Defining Success Beyond Spend Management
Measures are a core component of holistic business management. While quantitative measures are not appropriate for all business activities, performance metrics and key performance indicators (KPIs) are an increasingly critical part of optimizing the legal function.
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ECM: A Paradigm Shift for Legal

ECM: A Paradigm Shift for Legal
Hyperion Research’s proprietary VPI InfographicTM charts industry-wide trends and attitudes about key ECM capabilities and competencies. It represents a competency matrix that plots perceived value against stated priority for a variety of technology capabilities. For 2016, our research illustrates a paradigm shift in legal toward the enterprise-wide management of content.
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Deconstructing Content: The Long Arm of ECM

Deconstructing Content: The Long Arm of ECM
The need for more sophisticated decision-making and policies around content management highlights the importance of a simple threshold question: “How do we define content?” While quasi-structured content like email vexes legal technologists today, entire modes of unstructured content lie on the horizon to challenge our understood notions of “content.” Legal IT executives have an ever-expanding menu of content types and repositories to weigh and consider.
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What is ‘Content?’ Expanding the Reach of ECM

What is ‘Content?’ Expanding the Reach of ECM
Enterprise Content Management is a subset of an overall model of practice management known as Enterprise Information Management. The EIM model addresses the processes, competencies and information architecture of a legal organization as it governs, controls and secures the enterprise-wide flow of information. However, both law firms and corporate law departments are challenged to effectively capture, store and manage their electronic information.
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A New Metric to Evaluate Law Firm Quality

A New Metric to Evaluate Law Firm Quality
How can you tell a “quality” law firm? It’s remarkable that a huge global industry like legal service is so devoid of quality metrics. And it’s ironic that lawyers and clients substitute assumption for evidence when it comes to judging law firm quality. Why do law firm metrics fail to reach first base? And how is law firm quality evaluated apart from brand and hearsay?
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The Curious Case of Virtual Patent Marking

The Curious Case of Virtual Patent Marking
Virtual patent marking, introduced with the America Invents Act of 2011, posed great promise of reduced costs and more accurate patent marking. While early on it seemed virtual patent marking would be widely adopted, by 2015 Hyperion’s independent research demonstrates curiously low adoption.
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Guiding Principles: Planning and Executing Successful Transformation

Guiding Principles: Planning and Executing Successful Transformation
Experience proves that transformations are rarely successful across all dimensions. Research has found that projects that add value, are completed on-time, and fully meet business objectives occur less than 25% of the time. Based on our research and client work, we have identified a number of guiding principles to assist in planning and executing a successful transformation initiative.
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