Competition among legal organizations, as well as challenges from non-traditional legal providers, creates incentives to introduce value by embracing process automation. Historically, many law firms focused on process automation for New Matter Intake processes, and intake persists as among the highest value and impact workflows to the firm’s business. However, as many organizations are engaging clients with alternative fee arrangements (AFAs) and need to manage matter budgets for profitability, more are now looking to provide visibility into operations and focus on improving the work product itself—and to the profitability of these matters.
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